CALL ANSWERING FEATURES

Call Queue
Incoming callers can be held in a queue while they listen to a customizable recorded message. The caller can be sent to voicemail or redirected to another extension if no one picks up

Multi-Company Receptionist
One receptionist can answer calls from predetermined PSTN/IP lines, each identified to a specific company

Simultaneous Ring
While covering several managers’ extensions, a receptionist’s phone will ring simultaneously with each extension, showing which manager is being called, with the caller ID

Extension Status
A receptionist’s phone can be used to monitor multiple managers’ phones providing information on the extension’s status (off-hook, on-hook, do-not-disturb) before taking action

Call Pickup
Pickup groups may be defined with a group of extensions. Any phone in the office can be used to answer a call that is ringing on another extension within the pickup group

Call Hunt
Allows calls to ring in on a number of lines so that the first available person can answer.

Auto Attendant with Interactive Voice Response
An interactive voice response (IVR) system replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. VoiceXML v2 is an XML-based language (eXtensible Markup Language) created to develop speech user interfaces for telephone users. It engages users through pre-recorded or synthesized audio prompts.

CALL MANAGEMENT

Call Hold
Keeps one line "off hook" and connected while the user makes or receives a call on another line. The user can take the original part off hold and resume the conversation.

Call Transfer
Transfer enables a user to forward an incoming call to another telephone or extension

Call Waiting
Signals a recipient that he has an incoming call on an engaged line and allows him to hold his current call, in favor of taking the second one and then switching back to his original caller.

Three-way Conferencing
Allows the caller and two other parties to speak together on one connection.

Call Park
When a call is placed in “park” it is put on hold at a specific extension number to be resumed by someone at another phone. That person can pick up the call by keying the displayed extension number. If no one is available to take the call at the other location, it will “ring back" to the original extension alerting the person who originally parked the call.

CALL SCREENING FEATURES

Direct Transfer to a Voicemail Box
Allows a caller to be transferred directly to the voicemail of another user.

Call Blocking
Prevents calls from reselected numbers from ringing through, giving users the opportunity to avoid unwanted callers

Hiding Caller ID
A caller can block her phone number from being identified by the call recipient

Do Not Disturb
User instructs PBX to route all his incoming calls directly to voice mail. The phone on his desk does not ring.

CONVENIENCES

Intercom
Room to room communication on telephone sets

Auto-Redial
Callers who get a busy signal will be alerted if the line they are calling becomes available during a specified period of time. A distinctive ring functions as an alert for when the call is connected. One need only pick up the phone to be connected to the number they were trying to reach.

Speed Dial
The user "saves" frequently called numbers so that they can be dialled with an assigned shortcut of two or three digits.

Corporate Directory
Provides users with the ability to scroll through a company directory list of names and numbers and dial automatically

Call Paging
User dials in to overhead or external speakers to make voice announcements. Can be set up with speakerphones or specific groups of speakerphones

UTILITIES

Hold Music (WAV File Upload)
Allows callers to hear music or a recorded message while on hold or waiting for other participants to arrive for a conference call

COST AND BANDWIDTH SAVING FEATURES

Call Statistics
The ability to track and report facts (call recipient, length of call, on-hold time, etc.) on incoming and outgoing calls per extension

Dial Plans (call routing)
Calls can travel through a network along a pre-determined path to accomplish a specific goal. Call routing helps determine the least expensive way to make a call or the least congested path to take. Incoming calls can be grouped according to area code and routed to specific customer service reps who manage different geographic regions.

Time of Day Dialing
Creates the ability to route callas according to times of day, enabling users to reselect where a call will come to them during different time periods.

SPECIAL IP PHONE SUPPORT

Distinctive Ringing on IP Phones
Program Aastra or Snom phones to produce distinctive ring sounds for identified callers and categorize incoming calls made to direct lines (service, sales, billing, etc.).

Directory for Aastra and Snom Phones
IP PBX can automatically load a directory of company extensions onto SNOM 360 and Aastra 480i phones (using simple XML scripting). Users mouse-click on their computers to dial company extensions through their telephones.

Lifeline Port
In the event of power failure, IPBX provides access for one dedicated phone to the PSTN network for emergency services (except ISDN models)

ADMINISTRATIVE FUNCTIONS

Enhanced IP Phone Support
Certain popular IP phones can be automatically configured by the IPBX resulting in a plug and play installation

FXO Auto Configuration
Our IP PBX detects and automatically configures ports added via the IPBX. The new ports appear in the IP PBX GUI.

Voicemail Setup via Phone
Voice-enabled wizard guides users through setting up the personal recorded username, password and voicemail greeting for each extension

CDR Tags for Billing
Eliminates hand-coding of invoices by department, etc.

Daylight Savings Time Adjustments
IP PBX automatically adjusts for daylight savings time.

Automatic Backup/Download of IPBX Configuration
Automatic scheduled backups and downloads of IPBX configuration to a LAN PC or WAN location

Automatic Firmware Update
IPBX detects newer versions of its IP phone firmware and automatically installs updates from the appropiate site

IP Phone Plug-and-Play
IP phones automatically acquire an extension on the system and auto-configure without user intervention

Automatic Firmware Updates for Aastra and Snom IP Phones
IPBX identifies the firmware on each installed IP phone (Aastra and/or Snom) and automatically loads proper firmware version

Snom IP DECT Handset

Snom 300 Handset

Snom 320 Handset

Snom 360 Handset

Snom 370 Handset

Level 1, 240 Mt Annan Drive, Mt Annan NSW Australia 2567
Phone. 02 8213 2477 : Fax. 02 8572 6011 : Email. info@OSit.com.au

Call Queue Incoming callers can be held in a queue while they listen to a customizable recorded message. The caller can be sent to voicemail or redirected to another extension if no one picks up

Multi-Company Receptionist One receptionist can answer calls from predetermined PSTN/IP lines, each identified to a specific company

Simultaneous Ring While covering several managers’ extensions, a receptionist’s phone will ring simultaneously with each extension, showing which manager is being called, with the caller ID

Extension Status A receptionist’s phone can be used to monitor multiple managers’ phones providing information on the extension’s status (off-hook, on-hook, do-not-disturb) before taking action

Call Pickup Pickup groups may be defined with a group of extensions. Any phone in the office can be used to answer a call that is ringing on another extension within the pickup group

Call Hunt Allows calls to ring in on a number of lines so that the first available person can answer.

Call Hold Keeps one line "off hook" and connected while the user makes or receives a call on another line. The user can take the original part off hold and resume the conversation.

Three-way Conferencing Allows the caller and two other parties to speak together on one connection.

Direct Transfer to a Voicemail Box Allows a caller to be transferred directly to the voicemail of another user.

Hiding Caller ID A caller can block her phone number from being identified by the call recipient

Intercom Room to room communication on telephone sets

Corporate Directory Provides users with the ability to scroll through a company directory list of names and numbers and dial automatically

Hold Music (WAV File Upload) Allows callers to hear music or a recorded message while on hold or waiting for other participants to arrive for a conference call

Call Statistics The ability to track and report facts (call recipient, length of call, on-hold time, etc.) on incoming and outgoing calls per extension

Time of Day Dialing Creates the ability to route callas according to times of day, enabling users to reselect where a call will come to them during different time periods.

Distinctive Ringing on IP Phones Program Aastra or Snom phones to produce distinctive ring sounds for identified callers and categorize incoming calls made to direct lines (service, sales, billing, etc.).

Lifeline Port In the event of power failure, IPBX provides access for one dedicated phone to the PSTN network for emergency services (except ISDN models)

Enhanced IP Phone Support Certain popular IP phones can be automatically configured by the IPBX resulting in a plug and play installation

Voicemail Setup via Phone Voice-enabled wizard guides users through setting up the personal recorded username, password and voicemail greeting for each extension

Daylight Savings Time Adjustments IP PBX automatically adjusts for daylight savings time.

Automatic Firmware Update IPBX detects newer versions of its IP phone firmware and automatically installs updates from the appropiate site